Privacy Policy

This Privacy Policy explains how Osmosis Psychology (“we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you visit this website or engage with our services.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant professional and ethical obligations.

By using this website, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information including:

  • Your name

  • Email address

  • Phone number

  • Information submitted through contact or enquiry forms

  • Appointment requests

  • Website usage information (such as IP address, browser type, and pages visited)

Sensitive health information will only be collected where necessary and with your consent. This is information about your mental health, medical history, or wellbeing that is relevant to supporting your care.

How We Use Your Information

We may use your personal information to:

Respond to your enquiries
Information such as a person’s name, phone number, or email address may be used to reply to questions submitted through contact forms, email, or phone enquiries.

Arrange your appointments
Personal information is used to schedule, confirm, reschedule, or cancel appointments and send appointment-related communications or reminders.

Provide psychological services to you
Information relevant to a client’s care may be used to deliver assessment, therapy, treatment planning, referrals, and other professional psychological services.

Improve website functionality and user experience
Website usage information (such as browser type or pages visited) may help identify technical issues, improve website performance, and make the website easier to navigate.

Comply with legal and professional obligations
Psychologists are required to meet obligations under Australian privacy laws, professional standards, record-keeping requirements, and ethical guidelines. Information may therefore be collected and retained to meet these responsibilities.

Communicate to you about important practice updates
Contact details may be used to notify clients about changes to appointments, office hours, policies, service availability, or other relevant practice information. We do not sell or rent your personal information to third parties.

Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically using secure systems and platforms.

While reasonable safeguards are used, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Disclosure of Information

Your personal information may be disclosed:

  • Where required or authorised by law
    Sometimes the law requires psychologists to share certain information. For example, this may occur if records are subpoenaed by a court or if there are mandatory reporting obligations.

  • With your consent
    Your information can be shared if you give permission. This might include communicating with your GP, psychiatrist, insurer, or another healthcare provider involved in your care.

  • To trusted third-party service providers assisting with practice operations
    Some administrative or technology providers may assist with appointment booking systems, secure record storage, invoicing, or website management. These providers are expected to keep your information secure and confidential.

  • To prevent serious threats to life, health, or safety
    If there is concern that someone may be at immediate risk of serious harm, a psychologist may need to share information to help protect the safety of the client or others.

Any disclosure will be managed in accordance with applicable privacy laws and professional obligations.

Cookies and Website Analytics

This website may use cookies and analytics tools to improve website performance and understand visitor behaviour.

You may disable cookies through your browser settings; however, some website features may not function properly.

Access and Correction

You may request access to personal information we hold about you and request corrections where necessary, subject to legal and professional limitations.

Third-Party Links

This website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

Contact

For privacy-related enquiries, please contact:

Osmosis Psychology
info@osmosispsychology.com.au
79 Latrobe Terrace, Paddington QLD 4064